Welcome to the Client Lounge!
Welcome to the Client Lounge. Get comfortable and take a look around! We're always adding new info to help make you a marketing boss.
News & Announcements
New to The Client Lounge?
Watch this video to get started!
Client Lounge LaunchYou're here, and its ALIVE! The Client Lounge is officially open, and here to provide you with all the information you could possibly need about your website. It's full of tutorials, guides and useful information about your website, the services we provide, and more. Let us know if you encounter any issues or questions using the lounge, or if you have a question you can't find the answer to here.
Customer Care Support System
As part of our commitment to outstanding customer service, we've stared using this Customer Care Support System. If you reach out to us by email. you should know that we're committed to responding within 24-48 hours. BUT: sometimes emails get lost in cyber space, or the team member you're contacting may be busy helping other clients. Use this system so we can get your request to the appropriate team member as fast as possible.
Time to update your address books- we're moving! Business is great, and we've moved to a bigger location as of June 1st. Drop by and see us anytime: our space is glorious. Our new address is:
The Marketing Multi-tool, Unit 6D 25 Struck Court Cambridge, ON (519) 624 8888.
New Version of Joomla is Available!
Joomla 3.4.8 is now available! If you apart of our website maintenance package your website will have been updated for you automatically. This new installation of Joomla will have patched all reported bugs from 3.4.7. Find out more information about that.
Policy UpdatesWe've made some recent changes and upgrades to our policies. Get the low down on all those changes here.
Frequently Asked Questions
Check out the questions we're asked most often by our clients.
How long has Marketing Multi-tool been around?
The Marketing Multi-tool was started in September 2015 as an extension of Jelly Triangle. Our Creative Director, Sanj, brings with him years of experience and a ton of happy clients: so although we’re young, we’ve actually been around since 2003.
How long will my print job take?
The average print job takes 3-5 business days, and 1-2 for shipping if you get your artwork in to us before 12:00 p.m. Larger jobs (for example, a trade show banner) may be subject to a longer wait time. Your quote from us should have all that information.
How much does it cost to build a website?
The average website build takes about 3 months, or 90 days and involves a few stages:
- Client discovery meeting (1-2 hours)
- Creative process (that’s where the magic happens), and Initial design (in development 3-4 weeks)
- Review Feedback from client and Revisions (1-2 weeks)
- Development of website content (1-4 weeks due to variances in client needs)
- Final revisions and soft launch (1-2 week turnaround)
- Website maintenance, updates, and all the customer love: ongoing
What is a Content Management System (CMS)?
A content management system (CMS) is the database that we use to post your website on. It’s the central place where you can organize, publish and edit your website content. Unless otherwise requested, The Marketing Multi-tool uses Joomla as the default CMS system. We find the front-end integration super easy for non-technical users to add, change and delete content on a regular basis.
Tutorials & Guides
We love what we do so much, and we have so much knowledge, we're just giving it away! Don't know how to log into the back-end of your website? What the heck is SEO? Find out all you need to know in our Tutorials and Guides section.